Refund policy

At TejasGlow, all products are made-to-order specifically for each customer. Because of the custom nature of our products, we maintain the following return, refund, and cancellation policy.

Returns

We do not accept general returns or exchanges for:

Incorrect size selected by the customer
Change of mind
Buyer’s remorse
Color preference differences
Non-defective products

Please review the size chart carefully before placing your order.

Since every item is custom-made, size exchanges or general returns require placing a new order at the customer’s expense.

Important Things to Consider

Returns must be sent only to the return address provided by TejasGlow during the return process. Custom return addresses are not possible due to courier service limitations.
If a delivery PIN code becomes unserviceable after an order has been placed due to courier network restrictions or operational issues beyond our control, the shipment may be returned to origin (RTO). In such cases, customers may choose to have the order re-shipped once service becomes available by paying the applicable re-shipping charges. If re-shipment is not possible, TejasGlow reserves the right to provide store credit or an alternative resolution at its sole discretion.
Customers are responsible for entering the correct shipping address during checkout.

Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
An item with a printing/manufacturing defect
A wrong item different from what you ordered

please contact us within 7 days of delivery at support@tejasglow.com with:

Your order number
Clear photos/videos of the issue
Unboxing video
Images of the original packaging and courier cover

After verification, we will provide either:

A replacement product, or
A refund, depending on the situation.

Proof Required for Claims

To process replacement or refund requests for damaged, defective, or incorrect items, customers must provide:

An unboxing video
Clear photos of the product issue
Images of the packaging

If sufficient proof is not provided and the issue cannot be verified, TejasGlow may not be able to approve refunds or replacements.

Claims for damaged, defective, or incorrect items must be submitted within 7 days of delivery. Claims submitted after this period will not be eligible for a refund or replacement.

Unboxing Video Requirements

To be eligible for a refund or replacement claim, customers must provide a clear and continuous unboxing video that complies with the following requirements:

The video must begin before the shipping package is opened and clearly show all sides of the sealed package, including the shipping label and tracking details.
The entire unboxing process must be recorded in a single, continuous, unedited video. Pauses, cuts, edits, speed changes, or multiple video clips will not be accepted.
The package must remain clearly visible throughout the unboxing process.
The video must clearly show the opening of the package, removal of the product, and inspection of the product.
Any claimed defect, damage, printing error, missing item, or incorrect product must be clearly visible in the video and supporting photographs.
The original packaging, shipping label, courier cover, and all received items must be retained until the claim is resolved.
TejasGlow reserves the right to request additional photographs, videos, or information to verify any claim.
Claims supported by incomplete, edited, altered, misleading, or fraudulent evidence may be rejected.
TejasGlow reserves the right to deny refunds, replacements, or other remedies where fraud, abuse, misuse of the return process, or intentional product damage is reasonably suspected.

Package Damage During Delivery

If the package appears visibly damaged at the time of delivery, please mention the damage in the courier partner’s delivery remarks before accepting the package. This helps support courier claims for damaged shipments.

Careful Unboxing

Customers are advised to open packages carefully.

If products are accidentally damaged during unboxing using scissors, blades, or other sharp objects, refunds or replacements cannot be provided unless:

An unpacking video is available
Images of the courier packaging are shared

Size Discrepancies & Exchanges

Size Tolerance

All apparel products may have a standard measurement tolerance of ±0.5 inches. This is considered normal and is not eligible for returns or refunds.

Wrong Size Ordered

If you ordered the wrong size or wish to exchange a non-defective product, the exchange must be handled at your own expense by placing a new order.

We strongly recommend checking our size chart carefully before ordering.

For size-related concerns, customers may contact us with:

Product images
Measurement details

so our production team can review the issue.

Color Matching Disclaimer

We use high-quality digital printing technology and premium inks for all products. However, slight color variations may occur between the final printed product and the original design displayed on screen.

Such minor color differences are normal and are not considered defects.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

TejasGlow is not responsible for orders lost, delayed, or misdelivered due to incorrect or incomplete addresses provided during checkout.

If an order is returned because of an incorrect address or failed delivery attempts, the customer may be required to pay additional shipping charges for re-shipment.

Lost or Damaged Packages in Transit

If a package is lost during shipping, refunds or replacements will be processed only after the courier tracking status officially confirms the shipment as lost.

If a package is damaged during transit, please contact us immediately with supporting proof.

Compensation, replacement, or refund decisions are subject to courier investigation and approval.

Order Cancellations

Orders may only be canceled only before production begins.

Once an order has been processed or sent for production, it cannot be canceled, modified, or refunded because all products are custom-made on demand specifically for each customer.